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These general terms of sale (the “Terms of Sale”) are applicable to the offer for sale and sale of products (“Products”) on the website (the “Website”) by Paule Ka, a société par actions simplifiée with a share capital of 207,000 euros, whose registered office is located 223, rue Saint-Honoré 75001 Paris, incorporated under no. 302 077 987 at the Paris Companies Register and whose TVA registration number is FR 27302077987 (the “Vendor”, “we”, “our” or “us” ).
You will be asked to confirm that you have read and understood these Terms of Sale and that you accept them without reserve or restriction prior to placing an order for Products on the Website (an “Order”).
These Terms of Sale are available in English and French. You should keep a copy of these Terms of Sale. Click here to print or download .

    The terms and expressions hereafter shall have the following meaning:

    “Customer”: person acting as a consumer purchasing Products outside the course of his or her business or professional activity;
    “Order”: demand for Products by the Customer;
    “Party”: the Customer or the Vendor;
    “Product”: any product offered for sale on the Website.

    The Terms of Sale shall apply to all Orders placed on the Website, as explained in Article 5.
    The Terms of Sale shall endure for the time necessary for the provision of the Products and until the expiry of any guarantees owed by the Vendor.
    You are also deemed to have accepted our Terms of Use , which form part of the present Terms of Sale.

    We deliver Products to France (except Overseas Departments and Territories), the United Kingdom, Germany, Belgium, Spain, Austria, Luxemburg, Netherlands, Finland, Ireland, Italy, Portugal, Cyprus, Estonia, Malta, Slovakia, Slovenia.
    If you wish to have Products delivered to another location, please contact our Customer Service at .

    The essential details and respective prices of the Products are available on the Website. Click here to return to the online shop and check the characteristics of the Product(s) of interest to you.
    We may change the description and/or prices of Product(s) (as shown on the Website or in marketing or other emails or material sent by us) from time to time, as indicated in Article 12.4. Such changes shall not affect Orders which have already been placed.
    All prices on this Website are shown in Euros, or British Pounds if shipping products to the United Kingdom.
    All prices are inclusive of any payable taxes. Delivery charges are indicated in Article 7 below and notified to the Customer within the Order process.
  5. 5.ORDERS

    Placing an Order

    If you are willing to order on the Website, your order will be processed as follows :
    • Once you have chosen a product, click on the “Add to Cart” button to place this product in your shopping bag. The shopping bag will contain the reference of the selected Product, its name, size, colour and price;
    • You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout”. You may also remove one or several products you have selected in the Shopping Bag;
    • You will then be invited to log into your account on the Website. If you are placing an Order for the first time, you will first need to open a customer account and provide the personal information necessary to process the Order and the delivery of the Product(s). You warrant that all personal information given to Paule Ka is true and correct. Please refer to our Terms of Use for more details about how and how long we may use or keep your personal information;
    • Then, complete your Order by selecting a delivery mode, delivery address and billing address; these must be located in one of the countries located in Article 3;
    • You will be invited to review the selection of Products, their total price (including delivery costs and taxes) and information regarding delivery. At this stage, you will be able to correct any errors and/or modify your Order;
    • When you have completely reviewed your order, first check the box next to “I accept the Terms and Conditions” to indicate your agreement to be bound by these Terms of Sale and then, click on the “Place order now” button on the Website to place your order;
    • Follow the instructions on the secure payment server in order to pay.

    What happens after you have placed an Order

    You will receive an email confirming the Order, the details of the Order, the payment and information on delivery, and a copy of the Terms of Sale. This email will be sent to the contact address provided in your Customer Account (your “Contact Address”). Please carefully review the Terms of Sale upon receipt.
    This acknowledgment of receipt will contain a reference number assigned by Paule Ka for your Order (the “Order Reference”). Please make sure that you save the Order Reference for any future enquiries regarding your Order.
    This acknowledgment of receipt is not an acceptance of your Order. Following its transmission, Paule Ka will conduct various checks as exposed in Article 5.4 and 5.5 and then process your Order.
    If you do not receive any emails from us after placing an Order, this may be due to a temporary communication problem in the network or to a spelling mistake in the email address. In both cases, you are advised to contact our Customer Service by any one of the means provided in Article 10.
    Please note that we may not always be able to fulfil your Order due to possible errors on our Website regarding e.g. the availability of the Products or their price. If we cannot supply you with the Product(s) you have ordered, we will not process your Order and you will not be charged for it. We will inform you of this by email sent to your Contact Address. If you have already paid for the Product(s) and you do not wish to order replacement Product(s), we will refund you in full as soon as reasonably possible and within 30 days at the latest.
    We are entitled to refuse any Order which does manifestly not appear genuine or is made in bad faith, such as Orders in quantities that are inconsistent with non-commercial purposes or Orders placed by a Customer with whom a dispute related to the payment of a previous Order exists.
    The details of your Order will be available, with those of your prior Orders if any, in the section “My Orders” of your Customer Account.
    All Products that you order through the Website will remain the property of Paule Ka until we have received payment in full from you for those Products. Paule Ka assumes the risks and liabilities for the Product(s) you order (including risk of loss and/or damage to the Product(s)) until they are delivered to you.
  6. 6.PAYMENT

    We accept payment by credit or debit card (Visa, MasterCard and AMEX).
    Without prejudice to your right of withdrawal provided in Article 8 hereafter, payment by credit or debit card is irrevocable. By communicating data related to your credit or debit card and accepting payment, you authorise the debit of your bank account for an amount corresponding to the total price of the ordered Product(s), including the relevant delivery charges.
    If the payment is refused by your payment service provider, the Order will be automatically cancelled and the online sale will be terminated. This will immediately be displayed online. You will not receive the acknowledgement of receipt of your Order referred to in Article 5.2.
    We use the following secure payment server to process payments received from you: Paybox.

    You will be asked to provide a delivery address. Your delivery address must be located in one of the countries referred to in Article 3 above.
    You will also be asked to choose one of the types of delivery available on the Website when placing your Order. Estimated delivery dates for each of the types of delivery will be displayed.
    The amount of the delivery costs vary depending on the type of delivery chosen by the Customer and the country of destination as follows:

    France (except Overseas Departments and Territories): Free.

    Germany, Austria, Belgium, Spain, Luxemburg, Netherlands, United Kingdom :

    Standard delivery: €15 or £15
    Express delivery: €20 or £20

    Finland, Ireland, Italy, Portugal, Cyprus, Estonia, Malta, Slovakia, Slovenia :

    Standard delivery: €25 or £25
    Express delivery: €30 or £30
    Upon shipment of your Order, Paule Ka will send you by e-mail to your Contact Address a Confirmation of Order, confirming the expected delivery date.
    The Confirmation of Order constitutes the acceptance of your order by Paule Ka and indicates the existence of a binding sales contract.
    We will inform you by email to your Contact Address of any delay in the delivery of the Order and you will then be entitled to request the cancellation of the Order, by following the process indicated in the email.
    You are entitled to check the delivery status of your Order by accessing the dedicated section of your Customer account on the Website entitled: My Account.
    We recommend that you examine the packaging and Product(s) contained inside the parcel for any signs of damage upon receipt. If you receive Product(s) that are damaged or incorrectly supplied, please inform us by any of the means proposed in Article 10. You should return any Product(s) to us at the address specified in Article 8.3 below as soon as reasonably practicable after informing us that Product is damaged or has been incorrectly supplied. We will refund the amount you paid, plus standard return delivery costs as exposed within the delivery that we offer (see Article 7.3), in accordance with Article 8 below.

    You are entitled to withdraw from this agreement without giving any reason within fourteen days. The withdrawal period expires fourteen (14) days after the day you or a third-party you designate - other than the carrier - takes physical possession of the property (or the last item in the case of an order covering several Products).

    To exercise this right of withdrawal, you must notify:
    Service Client
    223 rue Saint Honoré 75001 Paris
    Fax: +33 (0)1 40 29 00 03

    of your decision to withdraw from this agreement by sending an unequivocal statement (e.g. letter sent by mail, fax, or email). You can use the draft withdrawal form sent at the time of the order but this is not necessary.To ensure compliance with the withdrawal period, you only need to send your notification regarding the exercise of the right of withdrawal prior to the expiration of the withdrawal period.

    Effects of withdrawal

    In the event of your withdrawal from this agreement, we will refund all payments received from you, including shipping (excluding additional charges stemming from your choice, if any, of a means of delivery other than the cheapest standard delivery method we offer), without undue delay and, in any event no later than fourteen (14) days from the day we have been informed of your decision to withdraw from this agreement.
    We will carry out such refunds using the same payment method you used for the initial transaction, unless you give your express consent to a different means of payment; in any event, you will not incur any fees for this refund.
    We may withhold reimbursement until we have received the goods or until you have provided proof of shipment of the goods, with the date being the earliest of these two.

    You must return the goods to the following address:
    C log – Harbour
    ZAC Paris Oise
    BAT C cellule 1, 2, 3
    60126 Longueil Sainte-Marie

    without undue delay and in any event no later than fourteen (14) days after you have contacted us regarding your decision to withdraw from this agreement. This period is deemed to have been met as long as you return the goods before expiry of the 14-day period.
    You will be required to bear the direct cost of returning the goods. Such costs will be repaid to you only in the event the product is defective or does not match your initial order (on the basis of the standard rates offered by us in article 7.3.).
    You must return the unused and undamaged products along with their labels, accessories, parts and all their marked packaging and protections in order to allow us to offer them for resale. Whenever possible, we would appreciate it if you would also send us any unmarked packaging and protections which might have been sent with the products.
    You shall be liable only for depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

    Exchanges are not possible on the Website unless the product received is faulty or does not correspond to the original order. You may then request an exchange of the Product(s) delivered to you, but you must do so within thirty (30) days of their date of delivery and follow the conditions and process set out in Article 8 above.
    Should you with to order another product or a similar product with different attributes (size, colour…) you will need to place a separate order.

    You can contact our Customer Service by the following means:

    Any questions, comments or complaints you may have shall be addressed to this service.


    Please note that nothing in these Terms of Sale is intended to affect the statutory rights you benefit from in your country of residence. These rights include :

    that any Products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to the description given;
    certain remedies if Products are defective;
    a right to cancel within a specified period and receive a full refund even if they are not defective, as provided under Article 8.

    We remind you that you also benefit from the legal guarantee of the latent defects in application of articles 1641 and following of the French civil code, and from legal conformity guarantee in application of articles L.211-4 and following of the French Consumer Code.

    “Legal guarantee of conformity” (excerpt from French Consumer Code)

    Art. L.211-4. “The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefor or had it carried out under his responsibility.”

    Art. L.211-12. “Action resulting from lack of conformity lapses two years after delivery of the product.”

    Art. L.211-5. “To conform to the contract, the product must:


    Be suitable for the purpose usually associated with such a product and, if applicable:

    • correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;
    • have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;

    Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.”

    “Of Warranty against the Defects of the Thing Sold” (excerpt from French Civil Code)

    Art. 1641. “A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.”

    Art. 1648 .1st § “The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice."

  12. 12.GENERAL

    The Terms of Sale, including the Terms of Use referred to here in, constitute the entire agreement between you and Paule Ka regarding your purchase of Products through the Website, and supersede any prior conditions of sale.
    In the event that any provision of the Terms of Sale shall be determined to be partially void or unenforceable by any court and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further and the validity and enforceability of any of the other provisions of the Terms of Sale shall not be affected.
    If you breach these Terms of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Sale.
    We are constantly looking for new ways to improve this Website. We therefore reserve the right to amend the Terms of Sale at any time, to reflect changes in the applicable legislation or to the products and services offered on the Website. All such changes will take effect once they have been posted on the Website and each time you place an Order you will be asked to accept the Terms of Sale in force at the time of placing your Order. The Terms of Sale applicable to any Order you have placed are those effective at the date of you placing the Order.
    Any dispute between us concerning the interpretation or performance of these Terms of Sale and/or any Order shall be subject to French law plus any applicable consumer protection laws of the country in which you reside and any court proceedings may be brought within the courts of France or those of your country of residence, provided this a country where we deliver.
    Any dispute between us concerning the interpretation or performance of these Terms of Sale and/or any Order shall be subject to French law plus any applicable consumer protection laws of the country in which you reside and any court proceedings may be brought within the courts of France or those of your country of residence, provided this a country where we deliver. We inform you that in case of dispute, you can resort to a contractual mediation procedure or to any alternative dispute resolution method.


These general terms of use, including our privacy policy (together, the “Terms of Use”) are the terms on which the website (the “Website”) is made available to you. By accessing and using the Website, you agree to be bound by these Terms of Use.

    The Website is published by Paule Ka, a société anonyme simplifiée with a share capital of 207.000 Euros, whose registered office is located 223, rue Saint Honoré 75001 Paris, registered under no. 302 077 987 at the Paris Companies Register.

    TVA registration number: FR 2730207798700055
    Telephone: France: +33 1 73 01 45 71
    Fax : France +33 1 40 29 00 03
    Publishing Manager (“Directeur de Publication”): Serge CAJFINGER

    The Website is hosted by:

    34/35 Avenue Joffre
    94160 Saint-Mandé

    Telephone : + 33 1 48 83 00 24

    If you have any questions, comments or complaints about the Website, you may contact us at or on the following numbers:

    Telephone: France: +33 1 73 01 45 71
    Fax: France +33 1 40 29 00 03


    In accordance with French Law Informatique et Libertés no. 78-17 of 6 January 1978, the Website has been subject to a prior declaration to the CNIL under no. 1467426 .
    In the event you agree to communicate your personal data while visiting the Website for whatever purpose, pursuant to French Law Informatique et Libertés no. 78-17, you are entitled to require access to, a copy of, modification (to correct errors or update your details) or deletion of your personal data. You shall address any request in this respect at the following address :
    or by post :

    PAULE KA – Service clients
    223 rue Saint Honoré
    75001 Paris
    Please note that we may collect and process the following data about you :
    • details of the orders you place on the Website;
    • details of any correspondence or other communications we have with you in relation to the fulfilment of your orders or any enquiries you may contact us about in relation to the Website, our products, our brand or any other matter;
    • information that you provide when registering for a Customer Account on the Website and when placing an order;
    • details of your visits to the Website and the pages that you access on it. For further information in this respect, please refer to Article 6 (Cookies).
    We will use the above information in the following ways :
    • to ensure that content from the Website is presented in the most effective manner for you and for your computer;
    • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
    • to carry out our obligations arising from any contracts entered into between you and us;
    • to contact you by electronic means with information about products similar to those which were the subject of a previous sale or sales enquiry and if you have accepted to be contacted for that purpose. If you do not want us to use your data in this way anymore, please update your marketing preferences by contacting us at
      or by post :

      PAULE KA – Service clients
      223 rue Saint Honoré
      75001 Paris
    We may disclose your personal information to third parties:
    • if you have consented to us sharing your details with carefully selected third parties whose products and services may interest you;
    • in the framework of an operation of merger or acquisition of all or prat of the company Paule Ka, its business or assets;
    • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply these Terms of Use or our Terms of Sale and other agreements; or to protect the rights, property, or safety of Paule Ka, our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
    To find out more about how your data will be used, or to make a complaint, please contact us at
    or by post

    PAULE KA – Service clients
    223 rue Saint Honoré
    75001 Paris
    You have the right to ask us not to use your information for marketing purposes. You can change your marketing preferences in your Costumer Account. To unsubscribe, please contact us at
    or by post

    PAULE KA – Service clients
    223 rue Saint Honoré
    75001 Paris

    The rights in the texts, images, logos, artworks, sounds, videos, layout and design of the pages of the Website and any other elements shown on the Website are the exclusive property of Paule Ka or have been integrated with the permission of the related rights holders.
    Access to and use of the Website and its contents grants no rights in relation to our intellectual property rights including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and its contents.
    You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way, whether totally or partially, the services, webpages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Any other use may be undertaken only with our prior written authorization.
    The PAULE KA brand represented on the Website is a registered trademark protected by the laws on intellectual property. Any total or partial reproduction of this trademark without Paule Ka’s prior written consent will be trademark infringement and will be prosecuted.

    If you have any objections or complaints related to material or content of this Website, or if you believe that material or content on this Website infringes your intellectual property rights, please contact us immediately by e-mail at .


    You may publish links to the Website from the Facebook, Twitter and Pinterest sharing buttons which are provided on the Website. Any other type of link to the Website is not permitted without our prior written consent.
    We may provide links to other websites from time to time. These links are provided for your ease of reference and convenience only. We do not control such third party websites and are not responsible for their contents and policies, including their privacy and personal data policies. Our inclusion of links does not imply any endorsement of their terms and conditions, the material contained in such websites or any association with their operators. You acknowledge that we will not be party to any transaction or contract with a third party that you may enter into and we shall not be liable to you in respect of any loss or damage which you may suffer by using those websites. You agree that you will not involve us in any dispute between you and the third party.
  6. 6.COOKIES

    We, our service providers and other partners to this Website, may use cookies on this Website. Cookies are files that store small amounts of data relating to your use of the Website (including your IP address) on your computer’s hard drive. Data associated with the cookies used on the Website is anonymous and does not include personal information.
    Cookies generated by our server allow us to monitor traffic patterns through the Website, identify key points of interest for visitors and work on customizing the Website accordingly. By storing information on your past visits, they also help you to access the Website faster and more efficiently. However, we do not control nor do we have access to cookies placed on your computer by third parties – such as service providers or the social network operators mentioned in clause 5.1 - while you are visiting the Website.
    The Website uses Google Analytics, a professional solution for web analytics provided by Google Inc. ("Google"). Google Analytics uses cookies. The information generated by the Google Analytics cookies and relating to your use of the Website (including your IP address) will be transmitted to and stored by Google on servers located in the United States of America. For more information about Google Analytics, please visit .
    By default, most web browsers accept use of cookies on your behalf and by accessing the Website, you agree to such use.
    You can however change your browser's settings to control use of the cookies or turn them off altogether. If this option is selected, you should be aware that the Website may not function properly or at all. How to change these settings differs for each web browser (e.g., Internet Explorer, FireFox, Safari, etc.) so you may wish to consult your browser's “Help” menu for additional information.
    You can also prevent the collection, processing and use by Google of data (including IP address) obtained through cookies by downloading and installing the tool available at the following address .

    Whilst we use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not warrant that the information on the Website itself will be free from errors or omissions.
    There may also be anomalies or delays in services for reasons of maintenance, repair, security, improvement or updates, as well as developments out of our control (network problems, system failures, power cuts, etc.). We do not promise that the Website will be available uninterrupted and in a fully operating condition or that the Website will be free of all errors or technical problems, including viruses.
    Whilst we will make all efforts to contain any viruses or other , contamination or destructive features identified on the Website, we do not accept liability for damage to your computer system or loss of data that results from your use of the Website. We recommend that you take all necessary steps to protect your computer systems and files from viruses circulating on the internet.

    We are constantly looking for new ways to improve this Website. We therefore reserve the right to amend these Terms of Use at any time. All such changes will take effect once they have been posted on the Website and you will be deemed to have accepted any such changes by your use of the Website from such time. In the event of changes to these Terms of Use, the Terms of Use applicable to any Order you have placed are those effective at the date of you placing your Order.


    Any dispute between us concerning the interpretation or performance of these Terms of Sale and/or any Order shall be subject to French law plus any applicable consumer protection laws of the country in which you reside. Any court proceedings may be brought within the courts of France or those of your country of residence, provided this a country where we deliver.


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