• What size should I order?

      Please refer to the size guides available on all our product pages.
      Just click on the 'Size Guide' button on each product page or check out our size guide here.

      Size guide

      Ready-to-wear

      Sizes

      FR-EU 34 36 38 40 42 44 46
      UK 6 8 10 12 14 16 18
      IT 38 40 42 44 46 48 50

      Clothing sizes

      34 36 38 40 42 44 46
      Chest size (cm) 78/82 82/86 86/90 90/94 94/98 98/102 102/106
      Waist size (cm) 58/62 62/66 66/70 70/74 74/78 78/82 82/86
      Hip size (cm) 84/88 88/92 92/96 96/100 100/104 104/108 108/112
      Chest size (in) 31/32 32/34 34/35 35/37 37/39 39/40 40/42
      Waist size (in) 23/24 24/26 26/28 28/29 29/31 31/32 32/34
      Hip size (in) 33/35 35/36 36/38 38/39 39/41 41/43 43/44

      Knitwear sizes

      S M L XL 1 2
      Chest size (cm) 82/88 88/94 94/100 100/106 82/94 94/106
      Waist size (cm) 62/68 68/74 74/80 80/86 62/74 74/86
      Hip size (cm) 88/94 94/100 100/106 106/112 88/100 100/112
      Chest size (in) 32/35 35/37 37/39 39/42 32/37 37/42
      Waist size (in) 24/27 27/29 29/31 31/34 24/29 29/34
      Hip size (in) 35/37 37/39 39/42 42/44 35/39 39/44

      Footwear & Accessories

      Footwear sizes

      Size France 36 37 38 39 40 41
      Size UK 3 4 5 6 7 8
      Size Italy 35 36 37 48 39 40

      Belt sizes

      1 2 3
      Waist (cm) 62/70 70/78 78/86
      Waist (in) 24/28 28/31 31/34

    • What are your Terms and Conditions?

      Please refer to our terms of sale here.

    • What happens after I place an order?

      You will receive by email a confirmation of the Order, the details of the Order, the payment and a copy of the Terms of Sale. Once your order has been dispatched you will receive a further email with details of delivery. These emails will be sent to the contact address provided in your Customer Account.
      The emails will contain a reference number assigned by Paule Ka for your Order. Please make sure that you save the Order Reference for any future enquiries regarding your Order.

    • Why have I not received a confirmation order email?

      If you do not receive any emails from us after placing an order, this may be due to a temporary communication problem in the network or to a spelling mistake in the email address. In both cases, you are advised to contact our Customer Service by either email: serviceclient.eshop@pauleka.com or Phone : 00 33 1 73 01 45 71 .Monday to Friday between 9:30 and 18:00 (CET).

    • Where can I find the details of my order?

      The details of your Order will be available, with those of your prior Orders if any, in the section “My Orders” of your Customer Account.

    • What payment methods do you accept?

      We accept payment by credit or debit card (Visa, MasterCard and AMEX) only.

    • What currency will my order be in?

      Purchases and shipping costs will be charged in the nominated currency of the shipping destination. United Kingdom = Pound Sterling, Rest of Europe = Euros.

    • What if my payment is refused?

      If the payment is refused by your payment service provider, the Order will be automatically cancelled and the online sale will be terminated. This will immediately be displayed online. You will not receive the acknowledgement of receipt of your Order.

    • Why was my payment method declined at checkout?

      If you receive notification at the checkout that your payment method has been declined, please contact your issuing bank or payment provider. Before doing so we recommend you ensure that:
      The card details or payment information has been entered correctly and your 3 or 4 digit security card is correct.
      Your credit card has not expired.

    • Can I claim a tax refund on my online purchase?

      No, purchases made online cannot be recovered through the VAT Retail Export Scheme.

    • Can I cancel my order?

      All orders can be cancelled. Please contact us within 14 days from the delivery date and follow the instructions in Returns & Cancellations here.

    • How do I place an order?

      Once you have chosen a product, click on the “Add to Cart" button to place this product in your shopping bag. The shopping bag will contain the reference of the selected product, its name, size, colour and price. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout”. You may also remove one or several products you have selected in the Shopping Bag.

      You will then be invited to log into your account on the website. If you are placing an order for the first time, you will first need to open a customer account and provide the personal information necessary to process the order and the delivery of the product(s). You warrant that all personal information given to Paule Ka is true and correct. Please refer to our Terms of Use for more details about how and how long we may use or keep your personal information.

      Then, complete your order by selecting a delivery mode, delivery address and billing address; these must be located in one of the countries we deliver to. You will be invited to review the selection of products, their total price (including delivery costs and taxes) and information regarding delivery. At this stage, you will be able to correct any errors and/or modify your order.

      When you have completely reviewed your order, first check the box next to “I have read and accept the Terms and Conditions” to indicate your agreement to be bound by these Terms of Sale and then,click on the “Place order now” button on the Website to place your order. Follow the instructions on the secure payment server in order to pay.

    • What are the shipping options?

      France: Standard shipping 2 to 4 workind days

      Zone 1: Germany, Austria, Belgium, Spain, Luxembourg, Netherlands, United Kingdom
      Standard shipping: 5 to 7 working days
      Express shipping: 3 to 5 working days

      Zone 2: Finland, Ireland, Italy, Portugal and Zone 3: Cyprus, Estonia, Malta, Slovakia and Slovenia
      Standard shipping: 5 to 7 working days
      Express shipping: 3 to 5 working days

    • Do you charge per weight for shipping?

      Shipping is charged on a flat rate basis, regardless of the weight of your order.

    • What countries do you ship to?

      Austria, Belgium, Cyprus, Spain, Estonia, Finland, France (Except Overseas Departments and Territories), Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, UK and Germany.

    • Can I collect my order in store?

      No, we do not currently offer a "Click & Collect" service, you must choose a home or office delivery address for your order.

    • Do you ship to PO Boxes or Freight Forwarding addresses?

      Unfortunately we do not deliver to freight forwarding addresses or P.O Boxes.

    • Is tracking available for deliveries?

      Yes, you can view the status of your order in "My Orders" section in your account online.

    • How are shipping costs calculated?

      Shipping costs are calculated automatically at the checkout page when both the destination and delivery service have been selected.

    • When do you deliver?

      Our carriers deliver during normal business working hours and may require a signature on receipt, so we recommend your order is delivered to a work address rather than a home address. Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.

    • What if I am not in when my order is delivered?

      If you are not in when your order arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery. We recommend your order is delivered to a work address rather than a home address.

    • How much will shipping be?

      France: Free Express shipping

      Zone 1: Germany, Austria, Belgium, Spain, Luxembourg, Netherlands, United Kingdom
      Standard (5-7 days): 15 euros or 15 British Pounds
      Express (3-5 days): 20 euros or 20 British Pounds

      Zone 2: Finland, Ireland, Italy, Portugal and Zone 3: Cyprus, Estonia, Malta, Slovakia and Slovenia
      Standard (5-7 days): 25 euros or 25 British Pounds
      Express (3-5 days): 30 euros or 30 British Pounds

    • My order has not arrived yet

      Please refer to your confirmation of dispatch email that will have a link to track your order. If you need further assistance please contact our customer service team on serviceclient.eshop@pauleka.com.

    • I have received a faulty item

      We recommend that you examine the packaging and Product(s) contained inside the parcel for any signs of damage upon receipt. If you receive Product(s) that are damaged or incorrectly supplied, please contact us at serviceclient.eshop@pauleka.com or 00 33 1 73 01 45 71 . You should return any Product(s) to us at:

      C-log Retours Eshop Paule Ka
      Parc logistique Paris Oise
      60126 Longueil Sainte-Marie
      FRANCE

      as soon as reasonably practicable after informing us that Product is damaged or has been incorrectly supplied.

      We will refund the amount you paid, plus standard return delivery costs, or provide you with replacement Product(s) (if requested by you).

    • I want to return an item(s) I have ordered

      Please complete the returns form that you will find in the section "My Orders" in your customer account. Please complete this form and submit it by clicking on the "Submit" button.

      You may also notify us of your decision to withdraw from the contract through any other unequivocal statement to that effect by contacting us at serviceclient.eshop@pauleka.com or 00 33 1 73 01 45 71 .

      You must return the product(s) unused and undamaged, including all related labels, accessories, parts, branded packaging and protective covers, so that we can offer them for sale again. Where possible, we also ask you to return any unbranded packaging, protective covers and boxes (as applicable) with the product(s).
      The product(s) must be returned to us at the following address:

      C-log Harbour
      ZAC Paris Oise
      BAT C cellule 1, 2, 3
      60126 Longueil Sainte-Marie
      FRANCE

      You must do so without undue delay and not later than fourteen (14) days from the day you notified your decision to return the product(s).

      Reimbursement will be processed within fourteen (14) days from the receipt of your Return Form or Return Notification; provided that we have received the returned product(s).

    • What is your returns policy?

      You have 14 days from the date of receipt of your order to return your product without having to state any reason for doing so. The return procedure can be found in your email order confirmation and in the section "My Orders" of your customer account online.

    • Can I return an item I bought online in one of your stores?

      Unfortunately you cannot return an item you bought online to one of our Paule Ka stores. Please follow the returns procedure that you will find either in your order email confirmation or in the section "order history" of your customer account online.

    • Will you refund my delivery charge?

      We will only refund your delivery charge if the item you have received is faulty.

    • Have you received my returned items?

      Your refund will be processed within fourteen (14) days from the receipt of your Return Form or Return Notification; provided that we have received the returned Product(s). You will not receive a confirmation email when we have received your product but if you have sent your product accordingly to the returns guidelines you should see your refund in your account within 14 days.

    • I have been refunded the incorrect amount

      Please contact customer services at serviceclient.eshop@pauleka.com or 00 33 1 73 01 45 71 with your order reference number, which can be found in your "My Orders" on your customer account page, or on your Order Confirmation email.

    • How do I cancel my order under distance selling regulations?

      You have a right of withdrawal that you may exercise within fourteen (14) days of receiving your Order without having to state any reason for doing so.

      Please complete the returns form that you will find in the section "My Orders" in your customer account. Please complete this form and submit it by clicking on the "Submit" button.

      You may also notify us of your decision to withdraw from the contract through any other unequivocal statement to that effect by contacting us at serviceclient.eshop@pauleka.com or 00 33 1 73 01 45 71 .

      You must return the Product(s) unused and undamaged, including all related labels, accessories, parts, branded packaging and protective covers, so that we can offer them for sale again. Where possible, we also ask you to return any unbranded packaging, protective covers and boxes (as applicable) with the Product(s).
      The Product(s) must be returned to us at the following address:

      C-log Retours Eshop Paule Ka
      Parc logistique Paris Oise
      60126 Longueil Sainte-Marie
      FRANCE

      You must do so without undue delay and not later than fourteen (14) days from the day you notified your decision to return the Product(s).

      Reimbursement will be processed within fourteen (14) days from the receipt of your Return Form or Return Notification; provided that we have received the returned Product(s).

    • I want to exchange a product

      We are sorry but we do not offer exchanges online. For our refund policy please click here.

    • How is my customer data used?

      You can read our full Terms of Use here.
      Please note that we may collect and process the following data about you:

      • details of the orders you place on the Website;
      • details of any correspondence or other communications we have with you in relation to the fulfilment of your orders or any enquiries you may contact us about in relation to the Website, our products, our brand or any other matter;
      • information that you provide when registering for a Customer Account on the Website and when placing an order; and
      • details of your visits to the Website and the pages that you access on it. For further information in this respect, please refer to Article 6 (Cookies).
      We will use the above information in the following ways:

      • to ensure that content from the Website is presented in the most effective manner for you and for your computer;
      • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
      • to carry out our obligations arising from any contracts entered into between you and us; and
      • to contact you by electronic means (email or SMS) with information about products similar to those which were the subject of a previous sale or sales enquiry and if you have accepted to be contacted for that purpose. If you do not want us to use your data in this way anymore, please update your marketing preferences by contacting us at: serviceclient.eshop@pauleka.com.

    • What is your privacy policy?

      In accordance with French Law Informatique et Libertés no. 78-17 of 6 January 1978, the Website has been subject to a prior declaration to the CNIL under no. 1467426. In the event you agree to communicate your personal data while visiting the Website for whatever purpose, pursuant to French Law Informatique et Libertés no. 78-17, you are entitled to require access to, a copy of, modification (to correct errors or update your details) or deletion of your personal data. You shall address any request in this respect at the following address: serviceclient.eshop@pauleka.com. You can read our full Terms of Use here.

    • Who will you share my details with?

      We may disclose your personal information to third parties:

      • if you have consented to us sharing your details with carefully selected third parties whose products and services may interest you;
      • in the framework of an operation of merger or acquisition of all or part of the company Paule Ka, its business or assets;
      • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply these Terms of Use or our Terms of Sale and other agreements; or to protect the rights, property, or safety of Paule Ka, our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. You can read our full Terms of Use here.

    • How do I amend my customer details?

      You can edit your customer details in "My Account" page.

    • Where is my nearest store?

      Please use the store locator to find your nearest store.

PAULE KA

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